At Frank Eileen, we believe the experience of effortless style begins long before you wear your first piece. It starts with a seamless, considered, and reliable journey from our studio to your door. Just as our collections are designed to simplify your dressing, our delivery process is crafted to be straightforward, transparent, and worthy of your trust.
We understand that the modern woman values her time and expects clarity. Whether you’re awaiting our signature Eileen Button-Up in Superluxe cotton or a fluid linen dress for an upcoming occasion, we are committed to ensuring your wait is as comfortable and stress-free as the garments themselves.
A Note on Our Timeline: Every Frank Eileen piece is prepared with intention. Please allow 1-2 business days for order processing, where we carefully inspect, fold, and package your items with the same attention to detail that goes into their creation. Following this, your chosen shipping method takes effect.
Your Shipping Options
We offer two distinct shipping methods to suit your needs, balancing speed, cost, and our commitment to accessible luxury.
For when you wish to begin living in your new essentials a little sooner. We partner with premium carriers DHL or FedEx for reliable, tracked delivery.
- Cost: A flat fee of $12.95.
- Delivery Window: 10-15 business days after dispatch.
- Ideal for orders where you desire a balance of speed and cost.
Our commitment to making elevated essentials attainable includes offering a thoughtful free shipping option on qualifying orders.
- Cost: Free on all orders over $50.
- Service: Delivered via EMS.
- Delivery Window: 15-25 business days after dispatch.
- The perfect choice when building your curated wardrobe foundation, allowing you to invest more in the pieces you’ll love.
*All delivery times are estimates and commence from the date of dispatch, not the date of order. Delivery times may vary slightly based on your location and customs processing. We ship globally, with the exception of a few remote regions and parts of Asia where logistics are currently limited.
After Your Package Arrives
We want you to be completely confident in your Frank Eileen selections. If an item doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return for a refund. We encourage you to try your new pieces in your own space, to feel how our fabrics move with you and integrate into your daily life.
Our Promise to You
Just as our designs whisper quality through premium linen and Italian cotton, our delivery service aims to be a quiet, reliable constant. We are here to support you in building a wardrobe of thoughtfully designed essentials—from the first click to the moment you open your package and feel the substance of our fabrics.
Thank you for allowing Frank Eileen to be a part of your journey toward effortless, intentional style.
For any questions regarding your order or delivery, please contact our dedicated team at [email protected].
Frank Eileen Fashion Store | 3087 Dola Mine Road, Raleigh, US 27603
With warmth and style,
The Frank Eileen Team