Privacy Policy

At Frank Eileen, we believe that trust is the foundation of every meaningful relationship. This philosophy guides not only the creation of our garments but also how we steward your personal information. We are committed to protecting your privacy with the same intention and care that we apply to our craft. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard it, reflecting our commitment to clarity, security, and quiet luxury.

1. Information We Collect

To provide you with a seamless and personalized experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, email address, shipping and billing address, and phone number, provided when you make a purchase, create an account, or contact our customer care team.
• Payment Information: Payment method details (e.g., credit card type, last four digits). For your security, complete payment card data is processed and stored by our secure, PCI-DSS compliant payment partners—we do not store full card details on our servers.
• Transaction Data: Details of your purchases, order history, and preferences.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and how you interact with our website, collected via cookies and similar tracking technologies.
• Communication Data: Correspondence when you contact us at [email protected].

2. How We Use Your Information

Your information is used intentionally to enhance your experience with Frank Eileen:

• To process and fulfill your orders, including payment processing, shipping, and returns.
• To communicate with you about your order, account, and our collections, in a manner consistent with our brand ethos.
• To improve our website, product offerings, and customer service through analysis of usage patterns.
• To prevent fraud and enhance the security of our services.
• To comply with applicable legal obligations.

We do not use your personal data for intrusive marketing. Any communications will be thoughtfully curated, much like our collections.

3. Sharing and Disclosure of Information

We treat your data with discretion and only share it when necessary:

• Service Providers: We engage trusted partners for essential functions such as payment processing (e.g., PayPal, major card networks), order fulfillment, shipping, and IT services. These partners are bound by contract to handle your data securely and only for the purposes we specify.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction, with notice provided.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your trust is paramount. We implement robust technical and organizational measures to protect your data:

• Data is stored on secure servers with access limited to authorized personnel.
• Our website uses SSL/TLS encryption to protect data transmitted during your session.
• Payment transactions are secured by our partners using advanced encryption and security protocols that adhere to international standards (e.g., PCI-DSS).
• We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We encourage you to take appropriate steps to protect your personal data, such as keeping your account password confidential.

5. Your Rights and Choices

You have certain rights regarding your personal information, which we respect and facilitate:

• Access & Correction: You may access, update, or correct your account information by logging into your account or contacting us.
• Data Portability & Deletion: You may request a copy of your personal data or request its deletion, subject to certain legal exceptions.
• Marketing Communications: You may opt-out of promotional emails by using the unsubscribe link in any email.
• Cookie Preferences: You can manage your cookie settings through your browser controls. Please note that disabling certain cookies may affect website functionality.

To exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner, consistent with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure essential functionality, analyze site performance, and provide a personalized browsing experience—akin to how our garments are designed to simplify and elevate your daily routine. These technologies help us understand which of our collections, such as our Button-Ups or Essentials, resonate with you.

You can control cookie settings through your browser. For more details, please see our separate Cookie Policy.

7. International Data Transfers

Frank Eileen serves a global clientele. Your information may be transferred to and processed in countries other than your own, including the United States, where our servers are located. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

Thank you for trusting Frank Eileen.